Hiring With Us

Take a look at our hire catalogue and let us know what you’d like to hire, including whether you’d like to collect from us, have it delivered and/or set up. We’ll email you a rental quote; click accept to confirm the quote and book it in.

You’ll need to accept and digitally sign your quote, so that we can book the equipment to you. We may require additional identification or documentation from you.

Quotes are valid for seven days, but equipment is not booked or reserved until confirmed.

North East

Local delivery in the North East is usually available between 10am-4pm each weekday, and flexible out of hours and weekend transport can also be arranged. 

Please ensure you have sufficient people to unload/load your rental from at our vehicle, as we’ll only send one member of the team, unless requested. Please note that failed delivery/collections are chargeable.

Nationwide

Nationwide rentals are sent by either courier, pallet, vans or trucks, depending on the type and size of equipment you are hiring. You are also welcome to arrange your own transport to collect and return from us.

You can collect your hire between 10am – 4pm on the first day of rental from our warehouse near Gateshead, Tyne & Wear. Your hire order should be returned in full between 9am – 12pm on the agreed return date.

We require identification or order confirmation from customers before releasing equipment for use.

Identification for those acting on behalf of a business, organisation or venue

• Please provide two proofs of identity, one from each of the lists below:
• List A – Photo ID
  • Full UK photo driving licence
  • Passport
• List B – Proof of address, dated within the last three months
  • Bank/Building Society statement
  • Credit/Charge Card statement
  • Utility Bill (Gas, electric, water, landline telephone)
  • Mobile telephone bill
  • Council tax bill

Identification for educational establishments & Government agencies

Please provide a Purchase Order document from your finance department.

In most cases, payment is required before the equipment can be released to you and/or installation of your equipment begins. We may also take a deposit, which is refunded following the rental.

For orders over thirty days away – we’ll send an invoice around four weeks before the order start date.

For orders due to start soon – we’ll send an invoice to you once your order is confirmed. You can also pay for your rental at our warehouse upon collection.

We can install equipment on your behalf, just let us know when you enquire.

Our install and derig times are approximate; please ensure we have close vehicular access to your venue.

When setting up equipment on your behalf, we will need continous, uninterrupted access to your venue, and may need to make noise or work at height. Any time where we are booked, but unable to work due to other venue users, may be chargeable.

For larger events, our Production team are available to manage your production from start to finish.

Every item is quality and safety checked before it leaves us, but in the event of a problem, we provide 24/7 support to all our rental customers; these details will also be on your delivery paperwork. 

Many of our items also include an instruction manual, either included in the box ,as a QR code on the item, or in our hire catalogue.

You can always ask us during delivery if you need assistance with your equipment. If in doubt, stop and contact us for assistance.

Our latest PAT test records are also available.

Equipment is hired and/or sold subject to our terms and conditions of rental, which will be attached to your quote, order confirmation and delivery notes.

Please pay close attention to these terms, including your insurance requirements and additional charges relating to late returns, uncoiled cables and damaged or lost items.

Cancellation of a rental order must be made by email to us. As per our terms and conditions, this may levy a cancellation charge in relation to the start date of the hire:

Trade accounts are only available to customers following a period of trading history with us, and subject to our agreement.

Overdue accounts may be stopped from further orders without warning.